Support Procedure: Please follow these steps to ensure the fastest possible
We encourage you to attempt to resolve the problem yourself first as many queries
are resolved simply by following normal recommended steps.
- For our domain name products read the Frequently
Asked Questions page.
- Download and install the latest version of your software.
- Run the updates tool (Tools, Check For Updates menu) in Domain Name Pro or
- Search the online help.
- If your problem is not solved then contact support as follows:
Product Users: firstname.lastname@example.org
Please provide these details:
- The product that you are seeking support for: Domain Name
Pro, Domain Name Std, or Link Popularity.
- If you are using Domain Name Pro then the Edition name from
the splash screen or window title (if shown).
- If you are using Domain Name Pro or Link Popularity then please state whether
you are a registered user or if you are using the 21-day or 30-day trial.
- The version number(s) displayed on the Help, About dialog.
- Which version of the Windows operating system that you are
- The symptoms (including a screenshot if possible - that
- Your full name.
- Your registration details if applicable.
- Attach the file ErrorLog.txt found in the folder in which
you installed the product.
Support requests will be dealt with as soon as possible.